Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the ISO mobile app, websites (including isoworldapp.com), and related services (collectively, the “Service”). By creating an account or using ISO, you agree to these Terms.

1. What ISO is

ISO is a marketplace platform that helps customers find and book photographers and videographers nearby — including planned bookings and Emergency ISO on-demand requests. Creators on ISO are independent contractors, not employees, agents, or partners of ISO. ISO does not provide photography or videography services directly.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to use ISO. You agree to provide accurate information and keep your account credentials secure. You are responsible for activity under your account.

3. Accounts and roles

• Customers may browse creators, request Emergency ISO, post bookings, pay for shoots, chat, and accept deliverables.
• Creators may set availability, rates, portfolio, and service radius; accept jobs; deliver work; and receive payouts through Stripe Connect where enabled.
• Creators who enable online/Emergency availability must keep that status truthful.

4. Bookings and marketplace conduct

• Booking details you submit must be accurate and lawful.
• Do not harass, threaten, discriminate against, or exploit other users.
• Do not misrepresent your identity, location, skills, rates, or job requirements.
• Do not circumvent ISO payments for jobs originating on the platform.
• Do not use ISO for illegal, unsafe, or unauthorized recording activity.

5. Payments, fees, and subscriptions

• Customers pay booking totals through Stripe (card / Apple Pay / Google Pay where available).
• ISO charges a platform fee on booking totals. Creator Pro may reduce that fee.
• After payment, ISO may release a deposit to the creator and hold the remainder until delivery is accepted, as described in the app and our Cancellation & Refund Policy.
• Creator Pro subscriptions are billed by Apple through the App Store. Manage or cancel them in your Apple ID subscription settings.
• Taxes may apply where required. Payout timing depends on Stripe, banking partners, and account verification status.

6. Cancellations and refunds

Cancellations, emergency timeouts, deposits, and refunds are governed by the Cancellation & Refund Policy. After delivery acceptance or booking completion, in-app cancellation is blocked; contact isoappinfo@gmail.com for disputes.

7. Content and intellectual property

• You retain rights to content you upload, subject to the licenses needed for ISO to operate the Service (host, display, transmit, and process that content for bookings).
• Between customer and creator, ownership of shoot deliverables should be agreed in the booking or chat. ISO is not a party to that creative ownership transfer unless separately agreed in writing.
• ISO’s name, logo, and product design are our intellectual property. You may not copy or misuse them without permission.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ISO DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that a creator will accept every request, that a shoot will meet subjective creative expectations, or that the Service will be uninterrupted or error-free.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ISO AND ITS OFFICERS, DIRECTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. ISO’S TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO ISO IN PLATFORM FEES IN THE 12 MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

10. Indemnity

You agree to defend and indemnify ISO against claims arising from your misuse of the Service, your content, your bookings, or your violation of these Terms or applicable law.

11. Suspension and termination

We may suspend or terminate accounts that violate these Terms, create safety or fraud risk, or remain inactive. You may stop using ISO at any time and may request account deletion through Support.

12. Changes

We may update these Terms by posting a revised version with an updated date. Continued use after changes become effective constitutes acceptance of the updated Terms.

13. Contact